The following terms and conditions apply to your use of our website
and to all orders placed. An agreement to sell you the product is
based on these terms when we accept your order through our website or
in person, by email or by phone.
Flooring
We try our best to accurately reflect the colour and grain of each
wood flooring through our samples, showroom displays and our website.
However, please remember that wood is a natural product so variations
are likely to occur. Wood products will change colour over time and
can be affected by sunlight.
Stock and order
All Clyde brand woods are usually held in stock and are available for
immediate despatch. Most other brand timbers come directly from the
manufacturers (and may have to be sourced) these other brands are
regarded as special orders so customers should phone our sales team on
0845 602 7694 to check their availability. You can order over the
phone at that time.
McKay flooring cannot guarantee that product lines will be continued.
Product Guarantee
If you do not use a Damp Proof Membrane on ground floors, or if you do
not use the correct underlay or have the flooring fitted correctly,
this will affect your guarantee. Unfinished timbers should always be
acclimatised, failure to do so will affect your guarantee. Please
note reclaimed products are not covered by guarantee.
Delivery
We currently deliver throughout the UK mainland. All Flooring
deliveries are made to “Kerbside” at the nearest access point to the
delivery address for the delivery vehicle. The driver may require help
unloading the products. As deliveries can be made on large lorry or
van, it is assumed that the delivery address will be accessible by
lorry. If there is likely to be a problem, e.g. the road is subject to
a vehicle weight or width limit please inform us at the time of order.
If a delivery is attempted, and is unable to be delivered due to width
or weight restriction, and you have not told informed us, you will be
charged for re-delivery. In the event that you are not available to
provide a signature on the pre-arranged date, and then you may be
charged for re-delivery. At this time, if you live above the ground
floor (i.e. in a flat) we are only able to deliver your goods to the
ground floor entrance. Reclaimed flooring is delivered on pallets and
not in packs and will require to be hand balled from the pallet, we
ask that the delivery quantity be counted immediately and any
shortfall be reported within 48 hours of delivery
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Please call our sales team on 0845 602 7694 for a delivery quotation.
Returns policy
McKay Flooring takes the utmost care in selecting only the best in
hardwood flooring and accessories. However, if for any reason you are
not entirely satisfied with the products you have received, you may
return them to us only if they have unopened packaging and are
received by the company in a re-sellable condition within 14 days of
purchase.
For all returns, except where the item is faulty or damaged on
arrival, you will be required to pay for return carriage. A 45%
re-stocking levy will be charged. On receipt of returned goods a
refund will be issued back to the original form of payment, minus the
stocking charge within 30 days of cancellation.
Unfortunately we cannot refund or exchange used or customer-damaged
items (your statutory rights not affected).
Faulty or damaged goods
For all returns, except where the item is faulty or damaged, you will
be required to pay for and arrange return carriage. If your delivery
is damaged or faulty upon arrival, this must be reported to us on 0845
602 7694 or enquiries@mckayflooring.co.uk within 48 hours so that we
can make further arrangements with you.
If you have any queries about returning unwanted goods, please don’t
hesitate to contact us by filling in our enquiry form or calling 0845
602 7694.
Cancellation Policy
If you wish to cancel your order, please call 0845 602 7694 or email
enquiries@mckayflooring.co.uk as soon as possible, quoting your order
number and your reason for cancellation. If you send an email, please
include the words “order cancellation” in the email subject line.
Please note that we aim to process and despatch orders as quickly as
possible. In the event that your order has already been processed and
despatched, returns conditions will apply. For more information,
please see our Returns policy.
McKay Flooring Credit Finance terms and Conditions
The contract for supply of the goods is at all times between the
customer and McKay Flooring Limited. In the event that the customer
makes an application for finance to assist in the purchase and that
application is declined, the customer remains liable to make payment
in full to McKay Flooring Limited for the full price of the order.
Additional Terms & Conditions for Reclaimed Products (the above terms
and conditions also apply)
Timber supplied in a reclaimed state or in an ‘as is’ condition, it
may need some form of finishing on site after installation. Some
cleaning of the product is to be expected and carried out prior
to fitting. Cracks and nail holes in the timber are deemed as usable
and strong if fitted correctly with nails, we generally advise
customers that a reclaimed floor is not fit for glueing or to be
fitted as a floating floor. Timber planks may have a slight warp that
may require a strong fix and securing with nails or screws, these are
standard potential characteristics and part of the natural beauty of
all reclaimed boards. We would always recommend that an experienced
contractor be used. Whilst McKay Flooring takes care to ensure that all
its reclaimed materials are good and useable, it has to be considered
that contamination of various types will always be apparent in
reclaimed timber. This can be visible after sanding by way of colour
contamination from years of paint and oxidisation marks from metal
fixings etc. Occasional patches of end decay will be allowed for and
trimmed where possible. The resin and oil content of old timber
usually dissuades any pest attack, but occasionally small areas may be
discovered and removed or treated. We cannot guarantee freedom from
any of the above and more, but most clients consider these as
cosmetically pleasing features that are within the bounds of their
salvaged material requirements.
Grade of timber
Reclaimed timber is supplied in a reclaimed state or in an ‘as is’
condition, within one lot of timber there will be present various
grades from Premium, Character, Full Rustic. Whatever the grade, if
flitted correctly by an experienced reclaimed timber floor fitter
these boards may take more time to lay but once fitted will present no
structural problems. McKay Flooring sells timber by batch and not by
specific grade.
McKay Flooring Limited (Company Registration SC195254) are registered
in Scotland at 123 Harmony Row, Govan, Glasgow, G51 3NB
